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BEFORE PURCHASING

  1. Please note that ASK Teak does not provide the following services:
  • Trade-in/Buy-in programmes for pre-owned furniture.
  • Repairs on non-ASK TEAK manufactured furniture. 
  • Staining of furniture to a darker colour.
  1. Please note that the images on www.askteak.com and all its sub-domains/pages are for illustration purposes only, and actual colours may vary slightly depending on
  • Lighting.
  • Viewing angle.
  • Natural properties of wood. Due to the nature of wood, grains and patterns will differ. 

We strongly recommend visiting our outlets for a detailed look at our products.

  1. As ASK Teak’s products are finished by hand, actual product dimensions may vary slightly from the dimensions specified on the website.
  2. As wood is a natural material, please note that the following requests will not be entertained:
  • Matching the colour of delivered furniture to existing products at the location of delivery.
  • Ensuring that delivered wood items have identical and/or similar patterns, markings or grains.
  • Ensuring that delivered wood items have no “knots”, “rings” or “eye marks”.
  1. All prices reflected on www.askteak.com and/or other marketing materials online and/or offline are in Singapore Dollars (SGD, S$), and are inclusive of prevailing government Goods and Services Taxes.
  • All prices are correct at the time of publishing; ASK Teak reserves the right to amend prices as and when deemed necessary.
  1. We currently only deliver to addresses in Singapore. Should you wish to purchase an item for use overseas, please note that:
  • You will need to arrange for a proxy and/or freight forwarder to collect the items from our warehouse on your behalf. Please note that warehouse opening hours apply. Please refer to “Self-Collection of Purchased Items” for details.
  • As the dimensions stated on www.askteak.com and all its sub-domains/pages are of the assembled product, please contact us in the event you require each item’s m3 specifications.
  • Items purchased from www.askteak.com and ASK Teak’s outlets in Singapore are covered by ASK Teak’s Product Warranty. However please note that items purchased in Singapore and brought overseas are not covered by ASK Teak’s Product Warranty. For more details, please refer to the “Product Warranty” section below.
  • We seek your understanding that documents such as Certificate of Origin and/or supplier information will not be provided.
  1. Purchased items may only be held at ASK Teak’s warehouse for 1 calendar month from the date of the first order date, and additional storage charges may apply for orders held after the stipulated 4 calendar months.
  • Additional storage time is chargeable at S$100 for the 2nd month, or 10% of the total sales order amount (whichever is higher).
  • From the 3rd month onward, storage is chargeable at S$50, or 10% of the total sales order amount (whichever is higher), per week.
  • ASK Teak reserves the right to cancel (without refunds) any undelivered order if the items have been held at ASK Teak’s warehouse for 3 calendar months from the date of first scheduled delivery or storage charges have not been paid upon final delivery.
  • Last-piece/Outlet piece/Clearance items may only be held at ASK Teak’s warehouse for up to 1 calendar month from the date of purchase.
  • Before placing an order, do get familiar with the other sections on this page as well. Please look through the Aero Leaf Pte Ltd - Terms and Conditions of Sale.

 

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