OPERATING HOURS AND LOCATION


WHAT ARE YOUR OPERATING HOURS?

In Singapore, our operating hours are 9.00am – 6pm (Mondays – Friday) | 9.00am – 2pm (Saturdays) | Closed on Sundays and Public Holidays. Kindly click here for timings at overseas outlets. 


WHERE ARE YOU LOCATED?

7030 Ang Mo Kio Avenue 5, #04-56 NorthStar @ AMK, Singapore 569880. Kindly click here for our overseas locations. 


WHAT TIME DO YOUR CUSTOMER SERVICE LINES OPEN?

You can contact us within office hours on the numbers given on the contact us page or write to us at teak.sg@askteak.com 


DO YOU SHIP OVERSEAS?

For online sales via www.askteak.com, we ship only to Singapore. For Indian buyers, we have dedicated sales galleries for in-house designs and customised furniture at multiple locations in India. Kindly click here to find complete location closest to you.


PRODUCTS

WHAT TYPE OF WOOD IS YOUR FURNITURE MADE OF?

Every product at ASK TEAK is manufactured using sustainably sourced Burmese Teak wood from Myanmar. Items in Classic furniture section are hand-carved with only selected fine premium grade solid Burmese Teak. 

Basics Collection, with simpler designs and functionality (such as dining table and chairs, are made from Burmese Teak finger-joint boards and / or Solid Teak. 

The Colonial collection, with outdoor and rustic design characteristics, are manufactured with Solid Burmese Teak.


DO YOU CUSTOM-MAKE FURNITURE?

Yes, with ASK Teak Create initiative, you can choose to customise our existing selection of furniture or come up with your own designs to be recreated in Burmese Teak. Please do note customisation is only limited on Burmese Teak and available range of fabrics and stains. Kindly write to us at teak.sg@askteak.com with your customisation ideas.


DOES ASK TEAK USE BURMESE TEAK VENEER IN FURNITURE?

Yes, Burmese Teak Veneer is used as a key component in manufacture of many customised furniture items under ASK Teak Create and some Veneered Doors under Teak Collections.


WHERE DOES YOUR TEAK WOOD SOURCED FROM?

We source our Teak from the forests of Myanmar (Burma). All timber is procured from the MTE (Myanma Timber Enterprise), within the permissible AAC (Annual allowable Cut). Each piece of timber can be independently traced for legality and due diligence by third-party verification. More information can be found on under Burmese Teak. 


WHERE CAN I SEE YOUR PRODUCTS ON DISPLAY?

Products can be seen at any of our outlets and warehouse. As stocks may vary at different locations, kindly check availability of the product at your preferred store before visiting. 


HOW CAN I FIND OUT IF A PARTICULAR ITEM IS IN STOCK?

Please contact any of our outlets or contact us via email to teak.sg@askteak.com to check on stock availability. You could also WhatsApp or WeChat us to +65 9296 4335 to know more.


WHAT IS THE IDEAL STAIN / COLOUR FOR BURMESE TEAK FURNITURE?

Each piece of Burmese Teak is unique from the other due to the natural shading of Teak. The natural matt enhances the original beauty of Teak and is the most popular shade variant. Other shade options include Walnut, Mahogany and Espresso in gloss and matt variants. 


HOW MANY FABRIC OPTIONS AND PATTERNS DO YOU HAVE?

Sofa cushions and covers come with in-stock options of 6 shades each in Brocade, Polyester and Leather fabrics. Other shades and design patterns can be selected in different colours and design but require a 120-day lead time. Fabric samples are available at any of outlets.


CAN YOU STAIN MY PURCHASED ITEM TO A CUSTOM COLOUR?

Yes, with ASK Teak Create, you can stain your item to a custom colour. However, most items are stained only in Natural Matt polish to reflect the natural beauty of Burmese Teak. Other stain options include Mahogany, Walnut and Espresso.  


IS IT POSSIBLE TO DELIVER TWO PIECES WITH IDENTICAL MARKINGS AND PATTERNS?

As Burmese Teak Wood is a natural material, it is highly unlikely for two pieces to be exact replica of each other. Like the fingerprint of a human, the rings, grains and patterns of a tree are all unique and have their own individual identities. 


HOW DO I MAINTAIN MY TEAK FURNITURE PIECE?

Kindly click here to know more about Burmese Teak Care. You can also refer to our Furniture Care guide to ensure your Teak furniture looks as good as new.


HOW DO I MAINTAIN MY CUSHION COVERS?

Kindly refer to our Furniture Care guide to know more about Cushion maintenance.


DO YOU SELL CUSHIONS AND COVERS FOR OLD SOFA MODELS?

No, we do not sell cushions and covers separately from furniture at the moment.


WHAT DENSITY ARE YOUR SOFA CUSHIONS?

Most of our sofa cushions are of 31kg/cbm standard density. 


DO YOU PROVIDE RE-UPHOLSTERY SERVICES?

We are yet to provide this service. 


DO YOU HANDLE TRADE-INS OR BUYING BACK OF FURNITURE PREVIOUSLY PURCHASED FROM ASK TEAK?

Currently, we do not offer this service.


PRICING & PROMOTION

WHY CAN’T I VIEW AN ITEM ON SALE / PROMOTION?

The promotion may have expired. If there is a product you are interested in, please feel free to contact us.


HOW CAN I KNOW FASTER ABOUT ASK TEAK OFFERS AND PROMOTIONS?

To stay updated on promotions, you can like our Instagram page, or subscribe to our mailing list.


DO YOUR PRICES INCLUDE GST?

Yes, all prices reflected online or at our outlets and warehouses are inclusive of prevailing GST.


I BOUGHT SOMETHING YESTERDAY, AND IT’S ON PROMOTION TODAY. CAN I GET A REFUND FOR THE DIFFERENCE IN AMOUNT?

Yes, however such refunds may only be given in the form of Product Vouchers. More about refunds can be found in our Terms of Sale page.


ARE THERE ANY HIDDEN COSTS?

In order to ensure complete transparency, kindly click the links below for quick read on all additional costs:

  • Standard Delivery Charges 
  • Assembly Services
  • Storage & Re-stocking
  • Service charges
  • Administration charges

*Rates stated are correct as of 1 Apr 2021.


ORDER PLACEMENT


WHAT MODES OF PAYMENT ARE ACCEPTED AT YOUR SHOWROOMS?

Our outlets accept all major credit/debit cards - NETS, VISA, MASTERCARD, AMEX, DINERS, JCB.

Our outlets are currently able to accept installment payments by UOB, AMEX, OCBC cards and / or via hoolah.

You can also choose to pay via PayNow (QR) at any of our outlets. 


CAN I CALL YOUR OUTLETS / WAREHOUSE TO MAKE A PHONE ORDER?

No, at the moment, we do not accept phone orders. 


CAN I MAKE A PARTIAL PAYMENT BEFORE MY ITEMS ARE DELIVERED?

No. All payments must be made in full (100%) before delivery arrangements can be made.


CAN I GET A REFUND ON A PURCHASE BY MISTAKE OR IF I HAVE CHANGED MY MIND IF I CANCEL MY ORDER OR ONE OF MY ITEMS?

Yes, however please note that cancellation requests must be made within three days of your order. For more about cancellations, please refer to our terms of use here.


DO YOUR BURMESE TEAK FURNITURE COME WITH A PRODUCT WARRANTY?

Yes, kindly refer to Product Warranty sections in Terms of Use for more details.

 


DELIVERIES AND SERVICES

DO YOU SHIP OVERSEAS?

Sorry, we currently only ship to addresses in Singapore for online, pre-ordered and retail sales. We do have sales galleries at multiple locations in India (for Indian buyers only). Kindly click here for complete list of Indian sales galleries. 


WHAT IS YOUR DELIVERY LEAD TIME?

In-stock items, available in Singapore, can be delivered in 5 - 14 working days, subject to available delivery slots and item stock. Ordered Items which are indent, will have a lead time of 90-120 days. 

Customised furniture made under ASK Teak Create and orders of additional cushions and/or cushion covers will require 120 ~ 150 days lead time, as these are made to order.

Online orders will automatically be scheduled for the earliest available date at the time of your order. If you have a preferred delivery date, you can let us know via the comments field during the check-out process. Kindly note however, that specifying a preferred delivery slot does not mean a slot is automatically reserved for your order. All deliveries are subject to the availability of delivery slots on any given date.


WHAT ARE YOUR DELIVERY CHARGES?

Kindly click here for full information on delivery charges. 


I HAVE INDICATED A PREFERRED DATE FOR MY UPCOMING DELIVERY. CAN I CHOOSE A TIME FOR MY DELIVERY?

In order to plan for timely delivery for all our customers, please allow our customer service team to contact you via SMS 2-3 working days before your scheduled delivery date to advise a delivery time window. As such, we seek your understanding that our sales staff are not able to commit any delivery timing at the point of your purchase.


CAN I CHANGE MY DELIVERY DATE/TIME?

Kindly refer to rescheduling pre-requisites section in Terms of Use if you wish to reschedule your order. 


CAN I CASH & CARRY FROM YOUR OUTLETS?

Some items of smaller dimensions are available for cash and carry at our outlets. Due to space limitations at the outlets, available stocks for cash and carry are limited. Everything else, however, will need to be delivered or self-collected from our warehouse.


WHY IS MY DELIVERY LATE?

Due to unforeseen circumstances such as traffic conditions, vehicle breakdowns, bad weather, or other unavoidable causes, your order may face delays. We request your kind patience and understanding while our delivery teams are constantly striving for punctuality while delivering your order to you safely. In case you wish to know about updated delivery status of your order, kindly mail us at teak.sg@askteak.com.


I HAVE AN ITEM FROM ASK TEAK; CAN YOU DISMANTLE IT AND MOVE IT TO ANOTHER LOCATION?

Sorry, we do not provide such services.


DO YOU DO DISPOSAL OF FURNITURE?

Sorry, we do not provide such services.


WHAT SHOULD I DO IF I DISCOVER A MANUFACTURING DEFECT ON MY DELIVERED ITEM?

Please feel free to provide us with more details of the defective component via email to teak.sg@askteak.com. Kindly click here for a list of details that you may need to provide.

 

ONE OF MY FURNITURE ITEMS FROM ASK TEAK NEEDS TO BE REPAIRED. DO YOU PROVIDE SUCH SERVICES?

Yes, we do provide. Kindly click here to know about repair / service charges. Please note that we provide repair and servicing to only authentic Burmese Teak furniture which is purchased from www.askteak.com or directly from ASK Teak's outlets and against copy of Tax Invoice of the purchased item from ASK Teak. 


MEMBERSHIP


WHAT ARE BENEFITS OF ASK TEAK SILVER AND GOLD PRIVILIGE MEMBERSHIPS?

Kindly click here to know more about benefits of SILVER and GOLD Privilege Memberships


WHEN WILL MY MEMBERSHIP BE ACTIVATED?

Based on the amount of your purchase, your membership can be activated from your first purchase. 


HOW CAN I CHECK ON THE STATUS OF MY ASK TEAK MEMBERSHIP?

To check your ASK TEAK Membership status, please contact us via email to teak.sg@askteak.com.


For more information about Membership renewals and upgrades, kindly click here.


SUPPORT

WHO DO I CALL FOR SALES ENQUIRIES?

To enquire about the product variants and available stock for purchase, kindly contact us here.


HOW DO I GET IN TOUCH WITH SUPPORT TEAM?

To track deliveries, or get in touch with our Support team, kindly contact our dedicated WhatsApp and WeChat helpline at +65 9296 4335. You can also write to us at teak.sg@askteak.com.



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